Satisfaction Guaranteed

Returns:

BungyPump is owned and operated by Lagom Distributions Pty Ltd (ABN: 23 169 764 194)

Bungypump understands that buying goods online or by telephone without seeing them “first hand” has some limitations. We want only fully satisfied customers and therefore we have a “no obligation” purchase policy that allows you to return your purchase within seven days for a FULL REFUND.

If you feel the goods you receive are not for you, just return them unused and undamaged within seven days of receiving them and we will refund your purchase cost via the original payment method. Returned goods should be sent (at your cost) via Australia Post (registered post recommended for security) to “Returns – Lagom Distributions, PO Box 7383, Bondi Beach, NSW, Australia, 2026”. Please ensure that you include details of your name, address and the approx date of purchase.

Exchange:

If you have purchased a BungyPump product and now find that you’d prefer another model, please contact us to arrange an exchange. Provided the original purchase is unused and undamaged, we will happily exchange the product. In the event that the replacement product is less expensive than the original purchase, we will refund you the difference. Please note: Customers will be responsible for all postage and re-postage.

Ordering Online:

Just click onto the “Shop” section and browse the different options. When you have made your selection, click on the “Add to Cart” button. This puts your selection into your “Shopping Cart”. Ensure you select the right model. You can put as many products as you like in your Shopping Cart. If you have a coupon code, then enter the code and press “Apply Coupon” this will add the discount. When you are finished shopping, just click on “Checkout” or “Checkout with PayPal”, fill in the required information, and make complete the payment. The goods will be delivered to you within a few days.

Ordering by Telephone:

If you prefer not to use a credit card or just prefer to shop by phone, simply call us on 0481 188 803 and place your order. We can provide details for payment over the phone to complete your order.

Shipping:

We are currently offering FREE shipping anywhere in Australia until the end of the year (31 December 2016).

Goods are shipped via Australia Post service. Goods are normally shipped the next business day (Mon to Fri) after receipt of your order – orders received before 12 noon may be shipped the same day. You can normally expect delivery after two clear business days (not incl Sat or Sun) from the order. Delivery to locations outside the main metropolitan areas may take a little longer.

Warranty:

Our products are warranted against faulty workmanship for a period of two years. Faulty goods will be repaired, replaced or a refund provided depending on the circumstances. Damage by misuse or neglect is not covered by warranty.

In the unlikely event of a fault, please contact Customer Service by email: sales@bungypump.com.au, by calling 0481 188 803, or by mail: Customer Service, Lagom Distribution, PO Box 7383, Bondi Beach, NSW, Australia, 2026.

Damaged or Faulty Goods – Refund:

Our products are of the highest quality manufactured and shipped with every care to ensure that they are delivered to you free of flaw or fault. In the unlikely event that you receive flawed or faulty goods, please tell us before you return them. We want to know about any mistake we make so that we don’t make the same mistake again. We also want to restore your faith in our products. Faulty goods will be repaired, replaced or a refund provided depending on the circumstances and your wishes.

In the unlikely event of a fault, please contact Customer Service by email: sales@bungypump.com.au or by telephone: 0481 188 803, or by mail: Customer Service, Lagom Distribution, PO Box 7383, Bondi Beach, NSW, Australia, 2026.

Privacy:

We respect the privacy of your personal information and we are committed to ensuring proper collection, storage, use and disclosure.

We retain details relating to your purchase of our products. The information includes your name, address, the goods purchased and the date of purchase. We will NOT provide any information about you to any third party that might use the information for marketing or other purposes. We may, only if required by law, disclose your personal information to law enforcement bodies (eg for the purpose of detecting or preventing fraud).

Website Statistics

We collect aggregated statistical information which tells us about visitors to the website but not the identity of those visitors. This helps us assess site visitor patterns.

Use and disclosure of information

We may use or disclose personal information that we collect about you:

  • for the purpose for which it is collected;
  • where you have consented to the use or disclosure;
  • to maintain our relationship with you;
  • to the extent that we are required or authorised by law to do so.

Security of your information

We take reasonable steps to ensure that your personal information is stored in a secure fashion and make our best effort to ensure its security and integrity.

Credit Card Security:

This site features secure online ordering. The information you supply in our secure checkout area is protected by 128 bit encryption. This means that the information you send to us and the information we send back to your browser is encrypted (or scrambled) while you are in the secure area. The padlock symbol that appears in your browser window means that encryption is enabled. We do NOT retain a record of your credit card details beyond the actual purchase transaction. Our financial transactions are conducted by PayPal, one of Australia’s leading payment gateways.

Prices:

All prices displayed on the website are quoted in Australian Dollars, and are subject to change at anytime.